Our COVID-19 Policies

While our standard operating protocols may have changed to increase our patients’ and clients’ safety, you can continue to expect the same exceptional care and service from Mills Creek Animal Hospital, COVID or no COVID. See our updated COVID-19 policies below to find out more about how we’re keeping you and your pets safe.

Curbside Care

Currently, our hospital is performing curbside appointments only. To schedule a visit, simply contact us as you typically would. When you and your pet arrive, stay in your car and call to let us know you’re ready. One of our team members will take your pet into our facility where we’ll provide the necessary treatments. If you need any food and/or medication refills, let us know and we’ll bring them out to your car. When your pet’s appointment is complete, we will bring them out to you, then call you after to discuss the appointment and collect your payment.

Services

Our services are currently being prioritized based on the resources we have available. If there is something your pet needs, please give us a call so we can discuss it and help you schedule an appointment.

Online Pharmacy

You can always use our online pharmacy if your pet needs a refill on their medication, prescription diet, or supplement. Every product you order online will be shipped right to your front door, so you won’t need to drive out to our hospital.

If you have any questions about our COVID-19 policies or need to make an appointment, call us today at (704) 802-1005!

Payment Options for Pet Parents in Concord, NC

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Payment is due at time services are rendered. Our hospital accepts Visa, Mastercard, Discover, American Express, Checks, and Cash. All cards must be signed by the card owner.

For unexpected medical costs, we have arrangements with CareCredit, Scratchpay, and ApplePay to help pet owners cover their pets’ medical bills. You can apply to any of these programs at any time.

CareCredit

With CareCredit, you can divide your total bill into 6 monthly installments. Features of the program include:

  • No annual fee
  • Low monthly payments (3% of total balance)
  • Find out if you’re approved for enrollment in just minutes
  • 6 months interest-free

Scratchpay

Scratchpay allows you to break your total payment into 3 monthly installments. Notable highlights of using Scratchpay include:

  • No deferred interest
  • Interest-free for 3 months
  • You can determine your approval in minutes

ApplePay

To use ApplePay, you need to add your credit, debit, or prepaid card to an eligible Apple device and:

  • The latest version of iOS, watch OS, or macOS
  • An Apple ID signed into iCloud2

Pet Insurance

Another option to help pet owners manage veterinary bills, pet insurance has many different providers offering a variety of plans to suit certain needs and budgets. For more information about pet insurance, check out these links to get started: