Our COVID-19 Policies

While our standard operating protocols may have changed to increase our patients’ and clients’ safety, you can continue to expect the same exceptional care and service from Mills Creek Animal Hospital, COVID or no COVID. See our updated COVID-19 policies below to find out more about how we’re keeping you and your pets safe.

Curbside Care

Currently, our hospital is performing curbside appointments only. To schedule a visit, simply contact us as you typically would. When you and your pet arrive, stay in your car and call to let us know you’re ready. One of our team members will take your pet into our facility where we’ll provide the necessary treatments. If you need any food and/or medication refills, let us know and we’ll bring them out to your car. When your pet’s appointment is complete, we will bring them out to you, then call you after to discuss the appointment and collect your payment.


Our services are currently being prioritized based on the resources we have available. If there is something your pet needs, please give us a call so we can discuss it and help you schedule an appointment.

Online Pharmacy

You can always use our online pharmacy if your pet needs a refill on their medication, prescription diet, or supplement. Every product you order online will be shipped right to your front door, so you won’t need to drive out to our hospital.

If you have any questions about our COVID-19 policies or need to make an appointment, call us today at (704) 802-1005!

We Are Merging With Austin Village Pet Hospital


Life is full of surprises, and we have been gifted another!

As you may or may not know, we have a sister hospital located in Matthews, NC. Austin Village Pet Hospital has been nothing other than the “big sister” every hospital wishes they had. After much thought and consideration, as a team, we have decided to merge our locations and teams together. Blending our families together will allow us to continue providing you and your beloved pets with the care and expertise you’ve always received from our team while expanding our services and availability. Our team will conclude seeing patients at our Concord, NC, location on July 15th.

All the smiles you know and love will be waiting to greet you at Austin Village Pet Hospital, along with a team of new faces you’ll grow to love. Dr. Norris and his team are transitioning as a whole and look forward to working alongside Dr. Seagle and her team.

We know change does not go without discomfort. Our biggest concern is the additional commute for those that live closer to our current location in Concord, NC. While we hope the ride to our Austin Village Pet Hospital is only a few extra minutes of belting your favorite tunes with your pet, we would like to offer you $15 off your first visit to this location. We know you’ll see that our mission remains the same: to provide only the best medicine through impactful services and authentic client/patient care.

On July 15th, 2022, the first chapter of Mills Creek Animal Hospital’s journey will come to a close. We hope you will join us on our next chapter at Austin Village Pet Hospital. We will be calling all appointments scheduled over the next two months. If you are aware of future appointments that you have with us, please give us a call at your earliest convenience to get them moved over to our new location. 😊