Our COVID-19 Policies

While our standard operating protocols may have changed to increase our patients’ and clients’ safety, you can continue to expect the same exceptional care and service from Mills Creek Animal Hospital, COVID or no COVID. See our updated COVID-19 policies below to find out more about how we’re keeping you and your pets safe.

Curbside Care

Currently, our hospital is performing curbside appointments only. To schedule a visit, simply contact us as you typically would. When you and your pet arrive, stay in your car and call to let us know you’re ready. One of our team members will take your pet into our facility where we’ll provide the necessary treatments. If you need any food and/or medication refills, let us know and we’ll bring them out to your car. When your pet’s appointment is complete, we will bring them out to you, then call you after to discuss the appointment and collect your payment.


Our services are currently being prioritized based on the resources we have available. If there is something your pet needs, please give us a call so we can discuss it and help you schedule an appointment.

Online Pharmacy

You can always use our online pharmacy if your pet needs a refill on their medication, prescription diet, or supplement. Every product you order online will be shipped right to your front door, so you won’t need to drive out to our hospital.

If you have any questions about our COVID-19 policies or need to make an appointment, call us today at (704) 802-1005!

Helping pets enjoy long-term itch relief in Concord, NC.

Allergies are simply a fact of life for many dogs and cats, but an endless cycle of itching and scratching does not have to be a permanent part of their life. At Mills Creek Animal Hospital, many of our patients are brought to us with itching and skin problems. Allergies are often (but not always) the culprit, and the key to finding a successful treatment plan is to find out what exactly is causing them. Cat and dog allergies present themselves a bit differently from human allergies. We don’t usually develop itchy skin as our pets do–itchy skin, or “pruritus,” is one of the primary symptoms. If you think your pet is suffering from itchy skin, let us know so our veterinary team can help!

Dr. Daniel Norris with cat

What other signs should I look for to know if my pet is itching?

If you’re busy and don’t get the chance to observe your pet all that much during the day, it can be hard to know if they’re scratching themselves frequently. Some helpful physical signs that could point to itchy skin include:

  • Raw, red patches of skin
  • Bald spots in the coat, including between the toes, under the arms and legs, and on the belly and sides
  • Ears are red and inflamed (could signify an ear infection)
  • The skin and ears give off an unpleasant odor

Concerns behind itchy skin with pet allergies

The problem with itchy skin isn’t just the itch–it’s the scratching and licking your pet does, which can damage their skin barrier and expose them to bacterial infections. These secondary infections can make the itching worse, and cause other health problems for your pet.

Additional Signs of an Allergy

Other outward signs that could point to allergies in your pet include:

  • Runny eyes
  • Runny nose
  • Sneezing
  • Rubbing at ears and eyes (with paws or against furniture)
  • Vomiting/diarrhea (may occur with a food allergy)
How We Can Treat Cat and Dog Allergies

There is no final cure for allergies in dogs and cats, but we can certainly help them manage the symptoms better and live a happier life. To develop a working treatment plan for your pet, we need to:

  • Examine your pet from head to tail
  • Possibly perform blood and skin tests to narrow down potential culprits
  • Possibly conduct a food trial in which we change your pet’s diet and gradually reintroduce ingredients from their previous diet to see if one of them is responsible for the allergy
  • Be confident that we have the most accurate diagnosis for your pet’s condition

In some cases, we may need to refer your pet to an animal dermatologist for more advanced testing. For treatment, we offer a variety of options, such as:

  • Oral anti-itch medications
  • Injectable anti-itch treatments
  • Topical medications
  • Anti-itch shampoos
  • Hypoallergenic diets and treats
  • Methods for reducing or preventing your pet’s exposure to the offending allergen(s)