Our COVID-19 Policies

While our standard operating protocols may have changed to increase our patients’ and clients’ safety, you can continue to expect the same exceptional care and service from Mills Creek Animal Hospital, COVID or no COVID. See our updated COVID-19 policies below to find out more about how we’re keeping you and your pets safe.

Curbside Care

Currently, our hospital is performing curbside appointments only. To schedule a visit, simply contact us as you typically would. When you and your pet arrive, stay in your car and call to let us know you’re ready. One of our team members will take your pet into our facility where we’ll provide the necessary treatments. If you need any food and/or medication refills, let us know and we’ll bring them out to your car. When your pet’s appointment is complete, we will bring them out to you, then call you after to discuss the appointment and collect your payment.

Services

Our services are currently being prioritized based on the resources we have available. If there is something your pet needs, please give us a call so we can discuss it and help you schedule an appointment.

Online Pharmacy

You can always use our online pharmacy if your pet needs a refill on their medication, prescription diet, or supplement. Every product you order online will be shipped right to your front door, so you won’t need to drive out to our hospital.

If you have any questions about our COVID-19 policies or need to make an appointment, call us today at (704) 802-1005!

Your veterinarian in Concord, North Carolina.

At Mills Creek Animal Hospital, our focus is to provide exceptional Fear Free care for our patients, and excellent customer service to our clients. When you place your trust in our team, that motivates us to continuously set our standards higher. There’s nothing we love more than caring for people and their pets like family and giving them the experience they deserve here at our practice.

Mills Creek Team
Dr. Daniel Norris

Dr. Daniel Norris

Medical Director

Meet Dr. Norris

Bio coming soon!

Dr. Katie Waller

Dr. Katie Waller

Associate Veterinarian

Meet Dr. Waller

Bio coming soon!

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Dr. Ebony Joyce

Associate Veterinarian

Meet Dr. Joyce

Dr. Ebony Joyce is originally from Maryland and earned her Bachelor of Science degree at James Madison University in Virginia. In 2004, she graduated from Cornell University College of Veterinary Medicine and subsequently moved to Charlotte, NC where she began her career as a small animal veterinarian. She spent 7 years practicing at a large multi-doctor hospital before she and her family relocated to West Palm Beach, Florida. While in FL she enjoyed living and working at the beach, but ultimately decided that North Carolina was home. Since her return to Charlotte in 2015, she has continued to serve her community and neighbors by caring for their furry family members. She and her husband have 3 children and 2 dogs (Jasper and Trevor). Dr. Joyce enjoys outdoor activities, spending time with family, and traveling.

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Kim RVT, CVPM

Hospital Administration

Meet Kim
Kim Heisel has enjoyed a very diverse veterinary career with experience in general, specialty/referral, and emergency practices as both a technician and practice manager. She has also worked as an animal health pharmaceutical representative. An active veterinary practice consultant and a provider of CE presentations for veterinarians and support staff, Kim also owns and operates a practice consultancy group in addition to her role.

Kim attended school at St. Petersburg College in Florida where she earned her Bachelor’s in veterinary technology and hospital management. Kim is a Registered Veterinary Technician, a Certified Veterinary Practice Manager, and is Fear Free certified. She is an active member of VSPN (as a board moderator), VHMA, and NAVTA.

She proudly resides in Charlotte, NC with her husband, their two sons, and a houseful of fur. When she is not busy in veterinary medicine, she is active with her family, loves traveling and the outdoors, enjoys photography, and is an avid Carolina Panthers fan.

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Ali

Practice Manager
Meet Ali

Bio coming soon!

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Brooke

Lead CSR, Safety Coordinator
Meet Brooke
Brooke has been with us since the doors opened in 2019. She will most likely be the voice you hear when you call, and will remember your name, your pet’s name, and what you were here for the last time you were in. She just moved here from Orlando, Florida where she was born and raised, to be closer to her family here in North Carolina and spend more time with them. Brooke spends her free time with her loved ones and her dog Snuggles, her furry friend she loves so much!
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Amanda

Client Service Representative
Meet Amanda
Amanda joined our team when we opened in September. She is new to the field but has always had a passion for animals. She’s friendly, caring, and enjoys interacting with animals. Amanda loves coming to work to learn how to help animals receive the best care possible. In her free time, she enjoys reading, shopping, cooking, and spending with her family and 3 pets (Olive, Finn, and Tiger).
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Liz

Veterinary Assistant, CSR
Meet Liz
Born in New York and raised in Cabarrus County, Liz joined our team when we opened in September 2019. They previously worked in retail, but Liz decided to pursue a career as a veterinary assistant and CSR (client service representative) in order to fulfill a passion for working with and helping animals. Liz is an extremely hard-working member of our team, Fear-Free Certified, and eager to continue to learn in order to best help our clients and patients. In their spare time, Liz enjoys reading, playing video games, and hanging out with their 4 quirky cats (Barry, Harley, Diana, and Gus).
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Kim

Lead Veterinary Assistant
Meet Kim
Bio coming soon!
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Aaron

Veterinary Assistant
Meet Aaron
Bio coming soon!